Golden Smile aims to ensure customer satisfaction. Due to the nature of skincare products, we maintain a strict but fair return and refund policy to ensure hygiene and product safety.

Eligibility for Returns

We accept returns only if:

• The product was delivered damaged
• The wrong product was delivered
• The product is defective
• The return request is made within 3 days of delivery

Return Conditions

To qualify for a return:

• The product must be unused
• The product must be in original packaging
• Proof of purchase must be provided
• The item must not be opened (for hygiene reasons)

Non-Returnable Items

The following items are not eligible for return:

• Opened or used Serum
• Opened Zafran Beauty Cream
• Opened Rice Beauty Cream
• Products damaged due to misuse
• Discounted or promotional items

Refund Process

Once we receive and inspect the returned item:

• Refund approval will be communicated to you
• Refund will be processed within 7–10 business days
• Refund will be issued via original payment method or bank transfer

To initiate a return:

Email: goldensmile@gmail.com
Phone: +92 340 4511785